Shipping policy

ORDER PROCESSING Our standard processing time is 5–10 working days, excluding Saturdays, Sundays and UK bank holidays, unless a different period is stated for your order before purchase. Some products are made after an order is placed. Processing time covers preparing your order and is separate from the delivery time after dispatch. Choosing a faster delivery service does not shorten processing time unless we expressly agree otherwise. Any planned closure or longer processing period affecting your order will be communicated before purchase.

DELIVERY SERVICES AND COSTS Available delivery services, destinations and postage charges are displayed at checkout before payment. Depending on your order and destination, these may include Royal Mail Tracked 24, Tracked 48 or Special Delivery. We dispatch your order using the service selected at checkout. Delivery estimates apply after dispatch. Estimated delivery times are not guaranteed unless the selected service expressly provides a delivery guarantee, subject to that service's conditions. Unless a longer delivery period has been agreed, goods will be delivered without undue delay and within 30 days of the contract being formed. Your statutory rights relating to late delivery remain unaffected.

DISPATCH AND TRACKING We will send a dispatch confirmation to the email address supplied with your order. Where tracking is included with your delivery service, we will provide the tracking details so you can follow your parcel. Please check that your email address and delivery address are correct before ordering.

ADDRESS CHANGES AND DELIVERY ISSUES If you notice an error in your delivery address or wish to request a change to your order, email roxanaroveno.gifts@gmail.com as soon as possible. We will confirm whether the requested change is still possible. We cannot guarantee changes after dispatch. If a parcel is returned because of an incorrect address supplied by you or because it was not collected, contact us to discuss redelivery or cancellation. We will explain any reasonable additional redelivery charge before you agree to it. This does not remove your statutory cancellation or refund rights.

DELAYED, LOST OR DAMAGED PARCELS We package orders carefully. Where we arrange delivery, goods remain our responsibility until physically received by you or someone you nominate to receive them. If your order is delayed, has not arrived or arrives damaged, please contact roxanaroveno.gifts@gmail.com. Your order details and photographs of any damage, where reasonably possible, will help us investigate. We will work with the delivery company to resolve the issue and provide the remedy you are entitled to. You do not have to pursue the delivery company yourself, and your remedy is not dependent on the carrier paying our claim. If we miss an agreed delivery deadline, your legal rights may include setting a reasonable further deadline and cancelling if that deadline is missed. In circumstances where the law allows immediate cancellation, including where an essential delivery deadline has been missed, those rights remain available.

INTERNATIONAL DELIVERY International delivery is available only to destinations offered at checkout. Available services and shipping charges are shown before payment. Delivery times vary by destination and customs clearance. For orders sent outside the UK, import duties, local taxes or carrier clearance fees may apply. Where these are not included or collected at checkout, they may be payable by the recipient. Any known charges, or the possibility of additional charges where they cannot reasonably be calculated in advance, will be disclosed before purchase. Please check the information for your destination before ordering. This does not limit any mandatory consumer rights that apply to your order.

CANCELLATIONS AND RETURNS Please see our Refund and Return Policy for cancellation rights, return instructions and refund information. Making a standard product after an order is placed does not remove your statutory cancellation rights. We do not impose a 24-hour cancellation deadline or a percentage cancellation fee for exercising those rights.

CONTACT For questions about processing, delivery or your parcel, email roxanaroveno.gifts@gmail.com.

*Thank you for choosing RoxanaRoveno.Gifts!* We appreciate your trust in us, our team is here to assist you. We hope your experience with RoxanaRoveno.Gifts is nothing short of magical!