Terms of service

TERMS OF SERVICE Last updated: 6 October 2026

ABOUT US This website, www.roxanarovenogifts.co.uk, is operated by Roxana, trading as RoxanaRoveno.Gifts. In these terms, “we”, “us” and “our” refer to that seller. Business address: Enfield, UK Email: roxanaroveno.gifts@gmail.com Telephone: +44 7825 132575 These terms apply to consumer purchases through our website. Please read them together with our Shipping Policy, Refund Policy and Privacy Policy before ordering. Nothing in these terms limits your statutory consumer rights. 

OUR PRODUCTS We sell gifts and reading accessories, including mugs, tumblers, bookmarks, book sleeves, bags and clothing. Product descriptions explain the materials, sizes and other relevant details. The products are handmade or produced after an order is placed. Minor variations may occur, but products must match their description, be of satisfactory quality and be fit for their intended purpose. Screen settings may affect how colours appear. This does not excuse a material difference from the description. Making a product after you order it does not, by itself, make it personalised or remove your cancellation rights. Products with standard designs remain subject to the cancellation provisions below. Please follow the care instructions supplied with your product.

ORDERS AND PAYMENT Please check your order and delivery address before completing checkout. Contact us promptly if you notice an error; we will explain whether a change is still possible. An automated order acknowledgement confirms receipt of your order. We accept your order when we send a dispatch confirmation, unless we expressly accept it earlier. At that point, a contract is formed. Before acceptance, we may decline an order for a reasonable reason, such as unavailable stock, an unresolved pricing error or suspected fraud. We will notify you and refund any payment taken for an order we cannot accept. After acceptance, we will honour the contract and your legal rights. Payment methods available for your order are shown at checkout.

PRICES AND DELIVERY CHARGES Prices are displayed in pounds sterling and include applicable taxes. Delivery charges are shown before you complete checkout. We may change prices for future orders. We will not increase the agreed price of an accepted order without your express agreement. If we identify a pricing or description error before accepting your order, we will contact you so you can choose whether to proceed on the corrected basis or cancel for a full refund.

PROCESSING AND DELIVERY Our usual processing time is 5–10 working days, unless a different period is stated for your order. Processing time is separate from the delivery time after dispatch. Working days exclude weekends and UK bank holidays. Delivery services, charges and estimated delivery times are shown at checkout and in our Shipping Policy. Any longer agreed delivery period will be explained before purchase. Otherwise, we will deliver without undue delay and within 30 days of the contract being formed. If delivery is delayed, please contact us. We will explain the situation and your options. Your legal right to cancel for late delivery remains unaffected. Where we arrange delivery, goods remain our responsibility until they are physically received by you or a person you nominate to receive them. If a parcel is lost or arrives damaged, contact us so we can investigate and provide the remedy you are entitled to. You do not have to pursue our delivery company yourself.

CANCELLATIONS AND RETURNS Because our T-shirts and tote bags are made to order, including designs produced individually or in small batches, they are personalised or made-to-order products and cannot be returned simply because you have changed your mind.
Mugs and thermos products cannot be returned for health and safety reasons once they have been dispatched or delivered.
We will replace or provide an appropriate remedy for items that arrive with major defects, are damaged in transit, or have been supplied with the wrong design.
Please email roxanaroveno.gifts@gmail.com 48h after delivery, including photographs and details of the problem.
We are not responsible for minor variations that may occur during production, including slight differences in colour, placement or finish, provided that the item is substantially consistent with the product description and design shown at the time of purchase. Please inspect your order on delivery and contact us promptly if there is a problem. Where a replacement is agreed, we will provide instructions for returning the affected item and will cover reasonable return postage costs for faulty, damaged or incorrectly supplied goods. Please see our Refund Policy for further details.

FAULTY, DAMAGED OR INCORRECT GOODS Contact us if your goods are faulty, damaged, incorrectly supplied or not as described. Your rights under the Consumer Rights Act 2015 may include rejection and a refund, repair or replacement, or a price reduction, depending on the circumstances. The change-of-mind return period does not limit these rights. Please provide your order details and, where reasonably possible, photographs to help us resolve the issue. We will not make your statutory rights dependent on supplying photographs or retaining original packaging.

WEBSITE CONTENT AND ACCEPTABLE USE Website content belongs to us or its respective rights holders. Buying a product does not transfer copyright or grant permission to reproduce the artwork commercially. You may use the website for browsing and purchasing and as otherwise permitted by law. Do not misuse the website, introduce malicious code, attempt unauthorised access or submit unlawful content. We may restrict website access for such misuse, without removing your rights relating to purchases already made. Links to other websites are provided for convenience. Those websites have their own terms and privacy policies. Our obligations for products sold by us remain unchanged.

PRIVACY AND FEEDBACK Our Privacy Policy explains how we handle personal information. We will seek permission before using private customer messages or photographs in marketing. Any public review should be honest and must not infringe another person's rights.

OUR RESPONSIBILITY We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We do not exclude or restrict liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, your statutory consumer rights, or any other liability that cannot lawfully be excluded or restricted.

CHANGES TO THESE TERMS We may update these terms for future orders. The version agreed when you placed your order continues to apply to that order unless you expressly agree to a change or the law requires it. If a provision is unenforceable, the remaining provisions continue to apply. This does not reduce your statutory rights.

COMPLAINTS AND GOVERNING LAW Please send complaints to roxanaroveno.gifts@gmail.com so we can investigate and respond. These terms are governed by the law of England and Wales. If you live elsewhere, this does not remove any mandatory consumer protection available under the law of your place of residence. You may bring proceedings in the courts available to you under applicable law, including the courts of Scotland or Northern Ireland if you live there.

MODEL CANCELLATION FORM Complete and send this form only if you wish to cancel your contract. To Email: roxanaroveno.gifts@gmail.com I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Goods: Order number (if available), Ordered on / received on, Name of consumer(s),  Address of consumer(s), Signature of consumer(s) (only if this form is sent on paper): Date:..